Return Policy
This Return Policy outlines the guidelines for returns and refunds for ica.lk. ICA Campus ("us," "we," or "our") is committed to providing you with a straightforward and fair return process. By making a payment on our website, you agree to comply with the terms and conditions outlined in this policy.
We have the right to refuse any return requests you made.Program fees, registration fees and monthly fees are non refundable. Please contact out hotline for more infomation.
1. Return Process
1.1. Contact Us: To initiate a return, please contact our support team via email at info@ica.lk.
1.2. Provide Details: When contacting us, please provide your order number, a clear description of the issue, and any supporting documentation or images.
1.3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on returning.
2. Refunds
2.1. Processing Time: We will process your refund within 7 days of receiving the confirmation.
2.2. Refund Method: Refunds will be issued to the original payment method used for the purchase.